critasena Privacy Policy

This page describes what we collect when you use critasena and how we keep that data protected. We take your privacy seriously, and our policy is designed to be transparent about every piece of information we gather, how we use it, and who has access to it. Whether you are funding your account via DANA, e-wallet, mobile banking, or a local payment virtual account, or whether you are placing an entry on Liga 1 or joining a live-dealer table, your personal data is handled according to the principles outlined here.

We do not sell your data to third parties. We do not use high-pressure marketing tactics. We do not share your transaction history with unrelated companies. Our servers, payment processors, and support team all operate under the same confidentiality commitments. This policy explains the details.

Our privacy commitments apply equally across all regions where critasena operates. If you have questions about how your data is handled, our support team can clarify. If you believe your privacy has been violated, you have the right to contact us and request correction or deletion where applicable by law.

What data we collect on critasena

We collect data in two broad categories: account data and transaction data. Account data includes your email address, password (encrypted), full name, government-issued ID number, and proof of address. We collect this during registration and identity verification (KYC). This data is mandatory to comply with anti-money-laundering laws and to prevent fraud.

Transaction data includes every deposit, withdrawal, game activity, and balance change on your critasena account. We log timestamps, amounts, payment methods (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and settlement status. This data helps us process your withdrawals, detect fraud, and maintain accurate account records that you can access anytime.

We also collect technical data: your IP address, device type, browser, and general location (country level, never granular to street address). This helps us detect suspicious login attempts and prevent account takeovers. We do not track your activity across external websites; our logging stops at the critasena platform boundary.

What we do not collect

We do not ask for your bank password, credit card PIN, or e-wallet PIN. We do not collect your browsing history outside critasena. We do not use cookies to track you across unrelated sites. We do not record your conversations with support staff unless you opt in.

How we use your data on critasena

We use your account data (name, ID, address) to verify your identity and comply with legal requirements. Without this, we cannot open your account or process withdrawals. We cannot bypass these requirements; they are mandated by banking regulations and anti-money-laundering law in every jurisdiction where we operate.

We use transaction data to settle your entries, process your withdrawals, and generate your account statements. You can view all of this data anytime in your critasena dashboard. If you dispute a settlement or have questions about a transaction, our support team uses this data to investigate and respond.

We use technical data (IP, device, location) to detect fraud and prevent unauthorised access to your account. If we notice unusual login activity—for example, a login attempt from a different country within minutes of your last login—we flag it and may ask you to re-verify your identity. This is to protect you.

We do not use your data for marketing purposes outside our own campaigns. If you subscribe to email updates about new games or payment methods on critasena, we send those emails. If you unsubscribe, we stop. We do not sell your email to advertisers, do not lease your name to third parties, and do not share your transaction history with data brokers.

Data protection and third-party processors on critasena

Our servers are encrypted and protected by industry-standard firewalls. We use HTTPS encryption for all traffic between your device and our servers, meaning your data is scrambled in transit and cannot be intercepted. Your password is hashed (one-way encrypted) so that even our staff cannot see it.

However, we must disclose that our servers may sit outside your jurisdiction. If you are in Jakarta, Surabaya, Bandung, or Medan, your data may be stored on servers in another country. This is common for online platforms but means that data-protection laws in our server location also apply. We choose server locations carefully and use data-transfer agreements to protect your privacy even across borders.

We work with third-party processors: payment providers (banks, e-wallet companies like DANA, e-wallet, mobile banking), identity-verification vendors, and support-ticketing software. These processors have access only to the data they need. For example, local payment sees your transaction with us but not your account password. Our identity-verification vendor sees your ID photograph but not your bank account details. Each processor has a confidentiality agreement with us.

Law enforcement and legal requests: We comply with lawful requests from courts and police. If we receive a warrant or court order to disclose your data, we will do so. We do not voluntarily share data with law enforcement.

Your rights regarding data on critasena

You have the right to access all data we hold about you. Log into your critasena account and you can view your profile, transaction history, and activity log anytime. If you want a complete copy of all data in a portable format, contact our support team and we will provide it.

You have the right to correct data. If your name, address, or other account information is wrong, you can update it from your account settings. If we deny a correction request, we will explain why.

You have the right to delete data. Once you close your critasena account, we retain your data only as long as law requires (typically 5-7 years for anti-money-laundering compliance). After that, we delete it. During the retention period, your data is archived and not actively used unless needed for fraud investigation or legal compliance.

You have the right to object to our use of your data. For example, if you do not want to receive marketing emails from critasena, you can opt out anytime. If you believe we are processing your data unlawfully, you can file a complaint with your local data-protection authority.

Cookies and tracking on critasena

We use cookies to remember your login session and preferences (e.g., language setting, game category favorites). These are essential cookies; the platform does not work without them. We do not use marketing cookies to track you across external websites. We do not use third-party analytics that build detailed user profiles.

You can delete cookies from your browser anytime. If you do, you will need to log into critasena again. We support this choice—we do not force cookies on you.

Contact us about privacy on critasena

If you have questions about this privacy policy, how we use your data, or your rights, contact our support team via the help menu on the critasena platform. They can explain our practices in more detail. If you believe your privacy has been violated or if our response is unsatisfactory, you can file a complaint with your local data-protection authority.

We may update this privacy policy from time to time. If we make material changes, we will notify you via email or prominent notice on critasena. You agree to review this policy periodically to stay informed about how we handle your data. Your continued use of critasena after a policy update constitutes acceptance of the new terms.

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